Who We Are

Lormena Home Care, Overhill Road, Dulwich, London, UK. 

Email: info@lormenahomecare.com

Data Controller: Lormena Home Care.

What Personal Data We Collect

We may collect the following types of personal information, depending on your interaction with us:

Clients and Service Users:

• Full name and contact information.
• (Phone, address, email)
• Next of kin, or emergency contact details.
• Basic care preferences (non-clinical only).
• Service history and preferences.
• Communication records.(calls, emails, messages).

Job Applicants and Employees:

• CV, work history, references.
• Contact details.
• Right to work in the UK documents.
• Interview notes and onboarding records.

Website Visitors:

• Contact form submissions.
• IP address and browsing behavior (via cookies).

How We Use Your Data

We only use your personal data for legitimate purposes, including:

• To deliver non-clinical home support services.
• To manage appointments and communication.
• To respond to inquiries and feedback.
• To process job applications and recruitment.
• For internal administration and record keeping.
• To comply with legal or regulatory requirements.

Lawful Basis for Processing

We process your personal data under the following lawful basis:

• Consent: When you voluntarily provide information (e.g. contact form).
• Contractual Necessity: To provide our agreed services.
• Legal Obligation: To meet employment and care service regulations.
• Legitimate Interest: For service improvements, safeguarding, and business operations.

Data Sharing and Third Parties

We do not sell or rent your personal data to any third party.

• We may share information with:
• Our support staff for the purpose of delivering services.
• Legal or regulatory bodies when required.
• Third-party services like secure cloud storage, website hosting, or payroll. (Under strict data agreements).

Data Retention

• We retain your data only as long as necessary:
• Service user records: Up to 7 years (To meet care regulations).
• Job applicant records: Up to 6 months (Unless hired).
• Employee records: As required by employment law.
• Website contact form data: Up to 12 months.
• After this, your data will be securely deleted or anonymised.

Your Data Protection Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or outdated data.
• Object to or resteict how we process your data.
• Withdraw consent at any time (where consent is the basis).
• Lodge a complaint with the Information Commissioner’s Office (ICO).
• To exercise your rights, contact us at: 📧 info@lormenahomecare.com

How We Keep Your Data Secure

• Encrypted communications and secure cloud storage.
• Password-protected systems and devices.
• Staff training on confidentiality and data safety.
• Limited access to sensitive data on a need-to-know basis.

Cookies and Website Analytics

Our website may use cookies to enhance user experience and monitor website traffic.  You can set your browser to block or alert you about these cookies, though some site features may not work properly. 

We may use:

• Google Analytics.
• Embedded contact forms.
• Secure SSL encryption.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law or service. The most recent version will always be available on our website. We recommend checking back periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch.